Refund policy

Every credit-pack purchase has a seven-day unconditional refund policy. Generation credit restoration and purchase refunds are separate processes.

Confirmed generation failure

If a generation is confirmed failed, the credits reserved for that task are returned to your balance. A processing or unknown status is not a confirmed failure.

Pending or uncertain tasks

Check the existing task in My videos. If the provider has not returned a definitive result, the task remains pending confirmation. Submitting again creates another chargeable task.

Purchase refunds

Request a refund within seven days of purchase by emailing support@tryairapvideo.com from the email address used for your purchase. Include the order reference from your billing history. You do not need to provide a reason.

How refunds work

After the request is verified, the refund is submitted through the original payment provider. The time for funds to appear depends on the payment method and your financial institution. Credits associated with the refunded purchase are revoked, including credits allocated through a gift from that purchase. All credit packs are one-time purchases, with no recurring charges or automatic renewal.

Get help

Keep your task ID or order reference and use Contact & help. Do not include card numbers or passwords.